Last updated: April 30, 2025
Plain English summary: We collect your business info to set up your account and deliver calls. We collect homeowner info only to screen and transfer calls to you. We don't sell anyone's data. We use standard security practices. You can ask us to delete your data any time.
RoofingCalls.co ("Company," "we," "us," or "our") operates a live call transfer service connecting homeowners seeking roofing services with licensed roofing contractors. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website at roofingcalls.co and our call transfer services.
If you have questions about this policy, contact us at privacy@roofingcalls.co.
We collect two categories of information: information from contractors who use our service, and information from homeowners who call in seeking roofing services.
| Category | What We Collect | Why |
|---|---|---|
| Contractor Account Info | Name, company name, email, phone number, service area, billing information | Account setup, billing, call routing |
| Homeowner Call Info | Phone number, general location, nature of roofing need, call recording (where legally required disclosures are made) | Screening callers and transferring qualified calls |
| Website Usage Data | IP address, browser type, pages visited, time on site, referring URL | Analytics, improving the site, fraud prevention |
| Communications | Emails, support tickets, form submissions | Customer support and service improvement |
We collect information in the following ways:
We use the information we collect to:
We do not use your information for targeted advertising and we do not sell your personal information to third parties.
When a homeowner calls one of our tracking numbers, we collect their phone number and the details they provide during our screening process. This information is used solely to qualify the call and transfer it to a contractor. Once a call is transferred, the homeowner's information is shared with the receiving contractor for the purpose of completing the roofing service inquiry.
We retain call recordings (where applicable) for quality assurance and dispute resolution purposes for up to 90 days, after which they are deleted. We do not sell homeowner information to third parties or use it for any purpose other than facilitating the call transfer.
We share information only in the following circumstances:
We do not sell, rent, or trade personal information to marketers, data brokers, or any other third parties.
Our website uses cookies and similar technologies to improve your browsing experience and collect usage analytics. Cookies are small text files stored on your device. We use:
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. We do not use advertising or retargeting cookies.
We retain contractor account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Call recordings are retained for 90 days. Website analytics data is retained for up to 24 months in aggregate, anonymized form. Billing records are retained for 7 years as required by tax and accounting regulations.
We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS/TLS), access controls limiting who can view personal data, and regular security reviews of our systems and processes. No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, email us at privacy@roofingcalls.co. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at privacy@roofingcalls.co.
Our services are intended for business use by adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Some calls may be recorded for quality assurance and training purposes. Where required by law (including two-party consent states), callers are notified of recording at the start of the call. Contractors are responsible for complying with applicable call recording laws in their jurisdiction when receiving transferred calls.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests related to this Privacy Policy, contact us at:
RoofingCalls.co — Privacy
Email: privacy@roofingcalls.co
Website: roofingcalls.co